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Social Media Management
Our all-in-one platform makes it simple to publish the right content at the right time across all of your social media accounts and then track your results.
All your social media on one platform
Create and publish relevant and interesting content, discover how to effectively engage your audience, get the best return and share audience insights with your marketing and customer service teams – all from one easy-to-use platform.
One plan for all
Easily manage and publish your posts to all your social media accounts with our social media planner, a simple calendar visualization of all your scheduled posts that gives your team a single overview showing which posts will appear on which platforms. Collaborate across your team to define and map out your social media campaigns, and pause or reschedule your posts if things change.
Monitor all your content
See the performance of your content in a single glance on one dashboard. Measure the number of fans, engagement, comments, impressions, shares and clicks, and bring the extensive statistics into focus. Giving you the insight to sharpen up your social media strategy, measure its effectiveness against your objectives and report on its return on investment.
Want to keep an eye on the health of your brand?
Learn about Media Monitoring
Connect with your audience
Social media is all about social behaviour and is increasingly seen as a support channel for your customers. From one interface, you can interact with your audience, build relationships, and get to know what interests them by asking questions and responding to answers and comments. And, when a customer has a question or a comment you can be there, real-time, on the channel that they prefer.
Integrated customer service
When a customer has a problem today, they increasingly reach for social media, WhatsApp, messaging channels and live chat for help. They will talk about their experience of a product or service on review sites and forums, which are now an essential source of research for other potential customers looking for a service or product like yours. Keep on top of all these customer interactions and respond with one clear and concise dashboard that gives a 360′ view across all these touch-points.
All the channels, one dashboard
One view
Keep a strict eye on your all social media
A shared plan
Collaborate and plan your social media campaigns
React quickly
Respond to events and customer questions
Seamless service
Integrated into your systems and processes
Measure effectiveness
Insights to sharpen up your social media strategy
Take a look
Let us show you how you can simplify your social media marketing and customer service by contacting us and requesting a demo. One of our social media experts can guide you through how big brands, public service and educational institutions have transformed their audience engagement with our solutions.
