Our support team are on hand to help you with any issue you may be having, or any questions you may want to ask. We are available Monday to Friday, 09:00 – 17:30 (GMT).
There are three main ways to get hold of us here at Pure360 Support:
Through your account
Log into your Pure360 account and click on Support on the right hand side of your screen.
This will then bring up our Support Widget. Put a short issue name in the Your Question box and then add a detailed description of your enquiry into the Details box.
Hit the Submit button which will pass the problem straight to our Support Team. This method pulls through all of your account details automatically, which means that our Support Team have all the necessary information to start looking into your issue
By e-mail
You can send your problem through to support@pure360.com, please make sure you include:
Username
Profile Name
A full description of the issue
A contact number
Screenshots if required
By phone
If you would like to contact us by phone, you can call us on 0844 587 7360