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    Contact our Support Team

    Oct 26, 2015 Posted in: Your Account   account (6)

    Our support team are on hand to help you with any issue you may be having, or any questions you may want to ask. We are available Monday to Friday, 09:00 – 17:30 (GMT).

    There are three main ways to get hold of us here at Pure360 Support:

    Through your account

    Log into your Pure360 account and click on Support on the right hand side of your screen.

    This will then bring up our Support Widget. Put a short issue name in the Your Question box and then add a detailed description of your enquiry into the Details box.

    Hit the Submit button which will pass the problem straight to our Support Team. This method pulls through all of your account details automatically, which means that our Support Team have all the necessary information to start looking into your issue

    By e-mail

    You can send your problem through to support@pure360.com, please make sure you include:
    Username
    Profile Name
    A full description of the issue
    A contact number
    Screenshots if required

    By phone

    If you would like to contact us by phone, you can call us on 0844 587 7360

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    Contact Us

    The best way to get in touch is to raise a support ticket through your account. Use the support widget you can find to the right of your screen while logged in. Alternatively, you can contact us via 0844 5877 360 or accountmanagers@pure360.com

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