You can set up an Auto Responder that sends an instant message to anyone that replies to one of your emails. For example, you could thank them for their enquiry, advise them on a phone number to contact or tell them that someone will be in touch soon, improving your customers experience.
On the main navigation bar, select My Account and then Account details.
Once in the my account window scroll down to the heading Autoresponder settings and click Set Autoresponder.
Now click the New autoresponder button. This will bring up a simple message editor where you can create the automated email you want to send.
Once you have created your message then click Preview and Testing to send yourself a test your message. Once you’re happy with the message, click Save and Close.
The autoresponder is now active and will be sent to any recipient who replies to your emails sent via Pure360.